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General inquiries

General questions, feature ideas, partnership or collaboration proposals, press enquiries, and permission to use our logo or write about us. If you are not sure where a message belongs, send it here and we will route it internally.

Support

Something not working, a crash, or a question about one of our apps. It helps enormously if you mention which app and which phone you are using, and — for CodeLock — the short support id shown in the app, so we can look at exactly the case you are describing.

Email is the fastest way to reach us, and we usually reply within a couple of days. We are a small team in Berlin, so an answer may take a little longer during busy release weeks — but every message is read by a human, and none of them are ignored.